Recommended: WordPress knowledge base plugin selection

The WordPress Knowledge Base plugin makes publishing guides, tutorials and how-to instructions easy. Having a knowledge base allows customers to self-solve problems without opening a service request or starting an instant message. Today, we will introduce some popular WordPress knowledge base plugins to you.

1. BetterDocs
BetterDocs is a user-friendly WordPress knowledge base plugin with comprehensive features and ready-to-use templates. It supports page builder widgets that allow you to easily customize the layout and allows you to add knowledge base articles anywhere via shortcodes.BetterDocs offers powerful search functionality, a convenient floating table of contents, and a smart knowledge base bot that automatically provides answers to help reduce the number of inquiry requests from your customers. In addition, this plugin supports permission settings based on user roles and provides data analytics to let you understand your visitors' needs.

2. Heroic KB

Heroic KB is a simple and easy to use WordPress knowledge base plugin with comprehensive features that makes it easy to add a searchable knowledge base to your website, helping visitors quickly find the answers they need. The plugin offers many useful features such as content categorization, drag-and-drop sorting, post attachments, and sidebar widgets.Heroic KB also has built-in analytics and user feedback tools, which means you can improve your documentation based on user feedback, reduce customer inquiries, save time, and help boost sales.

3. weDocs

weDocs is an easy-to-use knowledge base and documentation plugin for WordPress that allows you to break down the content of your documents into subsections and hierarchies and organize them using tags. It has a clean interface that allows you to manage all your documents in one place. Although this plugin doesn't have additional template options, it is compatible with all popular WordPress themes. weDocs has a clear and easy-to-understand layout that includes sidebar navigation and breadcrumb navigation menus to help users easily find the information they need.

4. Echo Knowledge Base

Echo Knowledge Base is one of the best knowledge base plugins for WordPress. It provides an easy-to-use setup wizard to help you quickly complete the configuration of the plugin. Moreover, the plugin offers multiple layout options and allows customization of various settings. You can choose from a basic layout, a tabbed layout, or a category-focused layout, each equipped with a quick search bar at the top that allows users to quickly find the information they need; posts can also be further organized by category and tags.

5. Encyclopedia / Glossary / Wiki
The Encyclopedia/Glossary/Wiki plugin is a versatile WordPress knowledge base plugin that lets you organize documents in the form of a glossary. You can organize documents and articles based on alphabetical order or categories and tags. The plugin provides a simple template to display all the glossary items and you can add search widgets, allow comments to be turned on for specific articles, and filter and sort items by alphabetical index. It's ideal for creating glossaries or encyclopedic support pages; it also supports the WPML plugin, which is perfect for multilingual sites.

6. BasePress

BasePress is a useful WordPress plugin that specializes in building knowledge bases and document management. It makes it easy to create support pages for products or services.BasePress offers three templates and comes with an advanced search feature to help users quickly find the answers they need. You can also easily arrange posts, categories, and tags with a drag-and-drop interface, making it easy to reorder content.BasePress allows you to add images and descriptions to different sections, creating clear and easy-to-read index pages that make it easy for users to find information. It also has some simple customization settings that allow you to tweak the style of your post pages.