Featured 12 WordPress Live Chat Plugins to Help Boost Customer Interaction and Sales Conversion

WordPress Live Chat Plugin allows instant communication with customers through live chat,...Resolve their questions and provide assistance, improving customer satisfaction, which drives more sales and conversions.

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October 19, 15:01

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There are many live chat plugins out there, how do you choose the right one for you? Here you go.12 modelsThe most popular WordPress live chat plugins and a brief look at some of them.

Why Live Chat is a must-have feature for WordPress?

Live chat is an effective way to connect with customers, provide immediate support and increase customer satisfaction. Not only does live chat allow the support team to handle multiple conversations at once, it also improves response times and reduces customer wait times compared to traditional phone or email support.

Modern live chat plugins also come with autoresponders, chatbots, and a link to the CRM systemThe integrated features can further streamline customer support processes and improve team efficiency.

Best Live Chat Plugin for WordPress

Here are our picks of 12 WordPress live chat plugins with great features and easy-to-use interfaces that can help you provide a better interactive experience for your customers:

1. Tidio

• Main features: A cloud-based solution that supports integration with e-commerce platforms, offers customizable widgets, AI chatbots (24/7 support), multi-channel communication (Messenger, email, etc.), visitor tracking.
• vantage: Easy integration with WordPress/WooCommerce, combined with live chat and email marketing tools, and support for mobile apps.
• drawbacks: The free version has limited functionality and certain integrations require a paid plan.

2. LiveChat

• Main features: Customizable chat windows, integration with CRM, email marketing and e-commerce platforms, proactive visitor greeting, reporting and analytics.
• vantage: Extensive third-party integrations, highly customizable chat experience, and support for multi-channel communication.
• drawbacks: Higher costs for premium features and limited customization in lower packages.

3. Zendesk Chat

• Main features: Deep integration with the Zendesk customer service platform triggers chats based on visitor behavior, provides advanced reporting and analytics, and monitors visitors in real time.
• vantage: Deep integration with the Zendesk suite, ability to proactively trigger chats based on visitor behavior, powerful analytics.
• drawbacks: The learning curve is steeper and may be more complicated for beginners.

4. HubSpot Live Chat

• Main features: Free CRM integration with HubSpot, complete conversation background information, support for customizable chat widgets, automated chatbot screening of leads.
• vantage: Free plan includes powerful CRM integration, simple user interface, automated chatbot to screen leads.
• drawbacks: Chat widgets have limited customization options and you must use HubSpot CRM for full functionality.

5. Pure Chat

• Main features: Simple and easy-to-use live chat plugin for small and medium-sized businesses that supports custom chat widgets, real-time visitor tracking, and basic analytics.
• vantage: Easy setup, affordable price, and support for mobile apps to manage chat.
• drawbacks: Fewer advanced features, more basic analytics and reporting capabilities, and no integration with CRM tools.

6. Support Board

• Main features: Integrated AI chatbot, support for integration with platforms like Facebook Messenger, support for multiple languages, visitor tracking and chat analytics.
• vantage: AI chatbots provide automation support, support for multiple messaging platforms, and multi-language support.
• drawbacks: There are limited customization options in the lower level packages and certain features require additional plug-ins.

7. Live Chat with Messenger Customer Chat

• Main features: Direct integration with Facebook Messenger, chat interface for mobile devices, message synchronization to Facebook and website.
• vantage: Utilizes the existing Facebook user base, adapts to mobile devices, and is easy to use.
• drawbacks: Facebook users only, with limited customization options and heavy reliance on the stability of the Facebook platform.

8. JivoChat(not updated for a long time)

• Main features: Integrate real-time chat, phone, email and social media messaging with multi-language support, detailed visitor information and real-time monitoring.
• vantage: Ability to manage multiple communication channels, multi-language support, proactive chat invitation feature.
• drawbacks: Premium features can be expensive, free plans have limited features, and initial setup can take some time.

9. 3CX Free Live Chat, Calls & WhatsApp

summarize::
3CX Free Live Chat, Calls & WhatsApp offers multiple customer communication methods such as live chat, email and push notifications. It is especially suited for small to medium-sized businesses that require the integration of multiple communication tools.

Main features::

• multichannel support: Support for live chat, email, push notifications and social media integration.
• robotic automation: AI chatbots provide intelligent dialog processing.
• Real-time visitor monitoring: It is possible to view the behavior of online visitors and proactively invite them to a conversation.
• Cross-device synchronization: Supports synchronized chats across multiple devices.

vantage::

• Provide a variety of communication methods to flexibly respond to customer needs.
• AI chatbots help improve customer service efficiency.
• Rich integration features and support for third-party plug-ins.

drawbacks::

• The free version has limited functionality.
• Premium features may require a higher subscription fee.

Applicable Scenarios: Ideal for organizations that need to integrate multiple communication channels and automation capabilities.

10. Social Chat

summarize::
Social Chat is a plugin that integrates live chat and automated customer service for organizations that need both customer service and lead management.

Main features::

• Live Chat: Provide real-time communication to enhance customer engagement.
• automation function: AI robots automatically handle common problems, reducing the burden on labor.
• Visitor Behavior Tracking: Monitor website visitors in real time and proactively invite to chat.
• Multi-Platform Support: Support for cross-device chat ensures that you stay in touch with your customers.

vantage::

• Provide real-time and automated customer service to improve efficiency.
• Easy to set up and use, supports multi-device synchronization.
• The basic features are free for businesses with limited budgets.

drawbacks::

• Premium features require a paid subscription.
• Customer analytics functionality is relatively basic.

Applicable Scenarios: Ideal for small and medium-sized businesses that need automation support.

11. Smartsupp

summarize::
Smartsupp It is a powerful real-time chat tool that offers a wide range of customer interaction features, especially for organizations that need a simple and efficient customer service system.

Main features::

• simple interface: Easy-to-use chat interface for all types of businesses.
• Real-time visitor monitoring: It is possible to monitor the real-time activity of visitors and initiate conversations.
• in-depth report: Provide detailed reports on chat logs, customer satisfaction and team performance.
• Supports multiple integrations: Seamless integration with third-party CRM and marketing tools.

vantage::

• Easy to use and quick to install.
• Powerful reporting features that help analyze the effectiveness of customer interactions.
• Offers flexible customization options to accommodate different branding needs.

drawbacks::

• Premium features require the purchase of a paid plan.
• The free version is relatively basic in its functionality.

Applicable Scenarios: Ideal for small and medium-sized businesses, especially companies that need a simple, easy-to-use live chat system.

12. Crisp.

summarize::
Crisp. It is a free real-time chat plugin with comprehensive features that provides a range of powerful functions such as real-time chat, visitor monitoring, team management, etc. for all types of businesses.

Main features::

• Totally free: Provides free access to all features.
• Live Chat & Visitor Monitoring: You can chat with your website visitors in real time and monitor their behavior.
• Chat Transfer: Support for transferring chats to different team members to ensure customers receive professional service.
• Multi-Platform Support: Support for chatting via mobile app, desktop app and web side.

vantage::

• Free to use for small businesses with limited budgets.
• Offers a variety of features to help enhance the customer experience.
• Customizable chat widgets and automated messaging features.

drawbacks::

• The free version is powerful, but certain advanced features need to be implemented through plugins.
• The user interface is relatively simple and may lack some advanced customization options.

Applicable Scenarios: Suitable for businesses of all sizes, especially those with limited budgets and a need for full functionality.

How to choose the best WordPress chat plugin?

There are several factors to consider when choosing the right WordPress chat plugin:

1. functional requirement: Determine if you need features like autoresponders, chatbots, CRM integration, etc.
2. usability: Choose plug-ins with user-friendly interfaces that are easy to configure and manage.
3. compatibility: Make sure the plugin works with your version of WordPress and otherplug-in (software component)Compatible.
4. set a price: Compare pricing plans for plugins and choose the version that fits your budget.