In order to enhance user experience and provide customers with a convenient communication channel, integrating real-time chat functionality is one of the essential features of modern e-commerce websites.Join.chat It is a very popular live chat plugin which is especially suitable for integrating WhatsApp chat feature to help you have instant conversations with your customers.It's worth noting that the Join.chat plugin is not only available for the WoodMart theme, which is equally compatible with any other WordPress ThemesThe plugin allows you to communicate instantly with your customers, so no matter which theme you use, you can use the plugin to achieve instant communication with your customers.

Why Join.chat plugin?

1. Lightweight and easy to use: The Join.chat plugin is very lightweight, easy to set up and does not require complex configuration.
2. WhatsApp Integration: Most users are already using WhatsApp.Join.chat It can take users directly to the WhatsApp chat page, providing more efficient communication.
3. Enhancing the customer experience: Instant conversations mean customers can solve problems faster, shorten decision-making time, and increase conversions.
4. Rich customization options: Can be customizedChat buttonThe colors,copiesas well asshowcaseposition to ensure consistency with the site's design style.

Steps to integrate the Join.chat plugin

Step 1: Install Join.chat plugin

• Log in to the WordPress backend and click Plugins > Install PluginsThe

• Type in the search box Join.chat and click Search.

• Once you have found the plugin, click mountingand then click activate Plug-ins.

Step 2: Configure the Join.chat plugin

• After the plugin is activated, navigate to the Join.chat > Settings Perform the configuration.

• Enter your WhatsApp number: On the settings page, you need to enter your WhatsApp number (in international format, such as +8613912345678) to ensure that users can reach you directly when they click the chat button.

• Customized pre-populated messages: You can enter a predefined message in the settings, e.g. "Hello, I need to know more about [product name]." This way, when the user clicks on the Chat button, the message will automatically appear in the dialog box and the user can simply click Send. (The default is shown in the image:hi! (loanword){Website}! I need more information about {Title}{URL}) can display the information from theThat site.and the website'sThat page.cap (a poem)Title of the pageThis way, it is better to know the user'sdemand (economics)You've got to keep it simple.chatsUnderstanding the process.

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• Lead Message Function: It is a way to help a website proactively capture the attention of users and motivate them to make ainteractivityThe tool. When the user clicks on the chat button for the first time, a pre-set guide message is displayed. The purpose of this message is toGrab it fast.user's attention, leading them to ask questions or learn more about the product.

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• after thatBasic settingsThat's done, let's go set up some details.

• Customized Chat Buttons: You can customize the text, position, color and icon of the chat button. Make sure that the design of the button matches the overall style of the WoodMart theme.

• placement: Choose whether the chat button is displayed on the left or right side of the screen, it is usually recommended to place it in the bottom right corner to avoid obscuring other important content.

• text alert: Set a catchy phrase for the button, such as "Contact Us" or "Have a question? Click here."

Step 3: Setting up an auto-responder (optional)

The Join.chat plugin allows you to send an auto-reply message when a user opens a dialog box. You can enable this feature in the settings by adding a simple welcome message such as "Hello! How can we help you?" This way users can immediately feel noticed and increase their willingness to interact. Actually.call to actionThe settings need to be set uptrigger condition. For examplesecondsor the user accesses theNumber of pagesThe

Step 4: Testing Join.chat Functionality

• Once you've completed the setup, refresh your site to see if the chat button shows up at the bottom of the page.

• Click on the button to make sure you can jump to WhatsApp and start a conversation.

• Test sending a message and make sure the message is received and replied to properly. (Since this is demo data, it is normal to display the Contact Customer Service avatar and then click Chat Now)

Step 5: Optimize mobile display

The Join.chat plugin automatically adjusts button positions on mobile devices to ensure a good user experience. In the settings, you can further adjust the size and spacing of the buttons to ensure that they don't block the core functionality on mobile, such as the checkout button. (Use the theme's customization feature to select a mobile view to see if the buttons are in the right place)

Advanced options for the Join.chat plugin

• Display conditions: You can set the chat button to display only on certain pages or under certain conditions. For example, you can choose to display the chat button only on product pages or checkout pages to help users get support on key pages.

• Custom CSS: If you are looking for a more sophisticated design, you can make advanced customizations to the chat buttons by customizing the CSS and adjusting the button styles to match the overall style of WoodMart.

• WooCommerce product page: Customize the chat window for each product page of the Call to Action text and pre-populated messagethat helps customers quickly connect with customer service on product pages.

Frequently Asked Questions and Solutions

1. Chat button does not show up: Ensure that the plugin has been activated correctly and check that the WhatsApp number in the settings is formatted correctly. Often, an incorrectly formatted international number will cause the button not to display.
2. Unable to jump to WhatsApp: Check that your WhatsApp is working properly and make sure that your browser supports WhatsApp link jumping.
3. Buttons are displayed in inappropriate positions: You can adjust the position of the button through plugin settings or custom CSS to ensure that it does not interfere with the normal display of the page content.

reach a verdict

The Join.chat plugin is available in the WoodMart or any other WordPress Theme China Integrated Systems (CIS) WhatsApp Live Chat Featureis a simple and efficient way to enhance user experience. With the help of live chat, users can quickly reach out to customer service so that their problems can be solved and conversion rates can be increased.