What prevents WooCommerce emails from being sent?

Being an online store, then emails can be used to help the business run smoothly. For example, if a customer hasn't paid after they have already added to their cart, you can send an email to remind them of the order, etc.

Welcome new customers with an email. Emails are sent to confirm orders and follow up on abandoned carts. And emails are needed to allow customers to reset their passwords.

But often e-commerce sellers areCommunity Messagerun into WooCommerce Trouble with not being able to send emails.

Sometimes this happens due to common issues in WooCommerce settings. We'll start by showing how to check these settings.

Other times, there are deeper problems with the way WordPress sends email. By default, WordPress sends emails via PHP mail. The bad news is that not all WordPress hosting servers are properly configured to use PHP mail.

Emails may be incorrectly identified as spam even if they have been successfully sent. This means they may be automatically deleted without being seen.

The best way to ensure reliable delivery of your email is to send it via SMTP service!The

We'll show how to set up the SMTP server later in this guide. We'll start with some troubleshooting to make sure WooCommerce is set up correctly.

Checking WooCommerce Email and Order Settings

The first thing to check is the WooCommerce email and order settings. If one of the settings is incorrect, the order email will not be sent.

Check WooCommerce Email Settings

We'll start by checking to see if email has been accidentally deactivated. To do this, navigate to the WordPress dashboard on theWooCommerce " Settingsand then click on "email"Tab.

Here, you will see a list of all the notification emails that WooCommerce will send. Some are sent to yourself and some are sent to customers. The settings for each email need to be checked.

Starting at the top, by clicking on the right side of the "managerial"button to check."new order"Email.

There are two settings to check. First, make sure email is enabled. Sometimes it is accidentally disabled and if the box is unchecked, no email will be sent.

Next, make sure the recipient's email address is correct. This setting will only be found in emails sent to you.

When sending an email to a customer, the correct email address is automatically used.

The same can be done for each email type in the list. If all is well, we need to check the status of each order in the WooCommerce Unsent Orders email.

Check WooCommerce Payment Status

Need to navigate toWooCommerce " Ordersto check the status of recent orders. If there aren't any orders yet, you need to create a test order and return it.

If the order status is "awaiting payment", as shown in this example, then this explains why the email was not sent. By default, WooCommerce does not send order emails for pending orders.

A pending order is awaiting further action. Perhaps the customer added an item to the cart and then abandoned it.

Or the customer may need to complete a manual payment, such as a bank transfer.

But if the state is "Processing", then there is a problem. An email should be sent to you and the customer. If the email does not reach the inbox, it is likely to be considered spam.

This is a common problem with WooCommerce and WordPress emails. The best way to resolve this issue is to use an SMTP server to send emails.

Fix WordPress Email Reliability with SMTP Server Plugin

SMTP is the standard protocol for sending email over the Internet, but WordPress doesn't use it by default. The bad news is that this usually results in WordPress emails being treated as spam.

Sending email through an SMTP server is more reliable because it uses proper authentication. The client's email software will be confident that your emails are genuine and they are less likely to be moved to the spam folder.

WP Mail SMTPis the better SMTP plugin for WordPress and WooCommerce. It's the easiest way to make sure order emails are delivered to your customers' inboxes.

An API key can be used to connect it to any popular SMTP service provider (such as SendLayer) to securely send bulk email without triggering spam filters.

In addition, SendLayer's Starter Plan allows you to send up to 1,000 emails per month.

To create an account, go toSendLayerwebsite and click "Getting Started with SendLayer" button.

Next, select your favorite paid package on the pricing page and create an account.

Once the account setup is complete, you will see "Proceed to the control panel" button. Click that button to go to the next step.

will direct you to the SendLayer dashboard, which is required hereAuthorized Domain NameAllows the email server to recognize you as an authenticated sender.

Click on the top right corner of the "Add Domain Name"Button.

This will open a new page where you can enter the website address.

Then, click "Add Domain Name"Button.

When this is done, SendLayer generates five types of DNS records for the domain. These records need to be added to your control panel.

The exact location of the DNS settings depends on the server provider, but SendLayer provides documentation to help.

After adding these details, return to the dashboard and check "I have added these DNS records and am ready to proceed" box. Then, click the "Verifying DNS Records"Button.

DNS record changes may take up to 48 hours to take effect.

Now get the SendLayer API key. Click the "set up" tab, and then switch to the"API key"Tab.

Here, click "Show API Key" link and copy the key to the clipboard.

Next, go to the WordPress dashboard to install and activate theWP Mail SMTPPlug-ins.

After activation, the WP Mail SMTP Setup Wizard will start automatically. Click "commencement"Button.

Next, select SendLayer as the SMTP service you want to use and click "Save and continue"Button.

The system will then ask to configure the mail program settings.

Here, add the previously copied API key to the form.

The exact steps depend on the mail service you choose.

The installation wizard will ask to set the "Sender's Email". To use the same corporate e-mail address that you entered when setting up SMTP mail service.

The system then asks which email features you want to enable.

"Improved e-mail delivery rates"and"Email Bug Tracking" to fix WooCommerce's inability to send emails. Select them by default.

If you buy WP Mail SMTP Pro, then you can use some additional features. For example, "Detailed e-mail log" feature will be able to check individual emails to make sure they have been sent.

The paid version also allows you to resend failed emails.

Very useful when a customer enters an incorrect e-mail address. Email reports and weekly email summaries on delivery status and statistics are also available.

After selecting the desired email features, click "Save and continue"Button.

Next, the system will ask how it wants to store the contents of the email. We recommend selecting all available options.

Elected"Store the contents of all sent emails" option, you will be able to resend the e-mail if it fails to be sent.

Make sure the option "Tracking when an email is opened"and"Track when links in emails are clicked on".

This way, it is possible to see when emails and links are opened, so you can understand the effectiveness of email campaigns.

After completing the email logging configuration, click "Save and Continue"The

Send a test email

WP Mail SMTP will automatically run the test to ensure that the email service is connected. Wait a few seconds for the test to run.

Essentially, WP Mail SMTP sends a test email using your email service.

If the API key was entered correctly, you will see a message informing you that the test email was successfully sent.