SiteGround is a cloud server provider that is highly favored by users and has won wide acclaim for its quality service and stable performance. If you are not satisfied with the service in the process, SiteGround provides a 30-day no-excuses refund policy, which is very convenient for users. In this article, we will introduce how to apply for SiteGround refund and the operation procedure in detail.
SiteGround Refund Policy Overview
SiteGround offers a 30-day no-questions-asked refund service for all of its web hosts, which means that you can ask for a full refund at any time within 30 days of purchase if you are not satisfied with the service. The refund policy covers both initial purchases and renewal orders, as specified below:
- Shared hosting and cloud services: Newly purchased shared hosting is fully refundable within 30 days and cloud hosting is fully refundable within 14 days.
- Renewal Refunds: Cancellations before renewal are fully refundable, cancellations after renewal are subject to a deduction of the first month's fee.
- Services not applicable: Customized services (e.g. domain name registration, dedicated servers, SSL certificates, etc.) are not included in the refund.
Detailed Refund Procedure
Step 1: Open the SiteGround backend
First, log in to your SiteGround backend. In the dashboard, click "Services" button to access the Services page.
Step 2: Choose the host you want to refund
On the "Hosting" page, find the host you wish to refund. For example, if you want a refund for a host named "Conway", click the "SETTINGS" button for that host.
Step 3: Cancel hosting services
On the new page, click on the three dots to the right of the RENEW button and select the "Cancel" button at the bottom of the drop-down options. Next, SiteGround will ask you when you want the hosting service to be shut down:
- Cancellation after service expiration: No more auto-renewals, close when due.
- Cancel Service Now: Cancel the service immediately and get a full refund (purchased within 30 days).
After selecting Cancel Service Now, SiteGround suspends the host and retains the hosting data for 60 days, after which all data will be deleted.
Step 4: Confirmation of Cancellation
Click the "CONTINUE" button in the lower right corner to continue. On the new page, SiteGround will prompt you that canceling the hosting service means that the website data will be deleted. If the domain name of the website is also purchased from SiteGround, you need to cancel the automatic renewal of the domain name separately.
Step 5: Backup data
In practice, it is recommended to make backups before deleting data to prevent data loss. Daily backup is a good habit to develop.
Check the box "I understand" after clicking "Continue" button to continue the operation.
Step 6: Select the reason for cancellation
On the next page, SiteGround will ask for the reason for canceling the service. Feel free to choose a reason and fill it in. Then click the "CONTINUE" button to continue.
Step 7: Communicate with Customer Service
On the new page, SiteGround may send customer service to communicate with you. If you decide to go ahead and cancel, you can simply click the "CONTINUE" button in the lower right corner without communicating with customer service.
Step 8: Confirmation of refund
Finally, go to the refund page, which lists the consumption and refund details in detail. After confirming that there are no errors, click the "CONTINUE" button in the bottom right corner to continue. By default, the refund will be returned to your payment account (e.g. credit card) and will take 7-21 days to arrive. You can also contact customer service to get the refund to your SiteGround account balance.
After clicking the "CONFIRM" button in the lower right corner, the page will refresh and prompt "Cancellation Completed". The refund has thus been successfully completed.
Refund Policy Terms of Service
For a more detailed understanding of SiteGround hosting refund policy, we can check Money Back Policy in its Terms of Service:
- Cancellation of services and refunds: Cancel your account and request a refund at any time in the User Center.
- Initial purchases and renewals: Full refund within 30 days for shared hosting and 14 days for cloud hosting. Full refund if canceled before renewal, first month's fee will be deducted after renewal.
- Services not applicable: Customized services such as domain name registration, dedicated servers, SSL certificates, etc. are not included in the refund.
reach a verdict
SiteGround's refund process is simple and user-friendly although there are many steps. Users should backup important data before canceling the service to prevent data loss, and SiteGround provides a detailed refund policy to ensure that users' rights and interests are protected. Overall, SiteGround's refund experience is satisfactory, providing users with flexible options and quality service guarantee. If you are not satisfied with the service or have other needs, you can always apply for a refund by following the above process.
