Why using foreign calling cards in cross-border e-commerce can increase customer trust?

In cross-border e-commerce, customer trust is very important, especially during the first contact, and customers may feel distrustful of your e-commerce business. This may be due to the fact that the customer is unfamiliar with your brand, product or service, or due to the uncertainty and risk involved in cross-border transactions. Therefore, in order to gain the trust and confidence of your customers, sometimes special strategies and tools need to be employed.

One of the strategies is to use foreign calling cards. This is because using foreign calling cards increases the feeling of trust and comfort among customers. This feeling comes from several reasons:

1. Linguistic and cultural familiarity: When you use a calling card from the customer's country, the customer will feel that you are more familiar with their language and culture because you are using a calling card number that was obtained locally. This familiarity can make customers feel more at ease because they feel you understand their needs and problems better.
2. Lowering communication barriers: Using a foreign calling card can also help lower language and cultural barriers to communication. If your customers are less familiar with English or other languages, they may be more comfortable communicating with you in their own country's language. This type of communication allows your customers to be more relaxed and comfortable expressing their problems and needs, which in turn can help you better understand their problems and in turn provide a more accurate and attentive service.
3. Increased Reliability and Security: Using foreign calling cards can also make customers feel more reliable and secure. Customers may be concerned that using an unknown or uncertain calling card number may lead to security issues or fraud. However, using a calling card from the customer's country can help them better verify your identity and credibility, thus increasing trust.

For example, if your customers are in Germany, you can use a German calling card as your customer service phone number. This way, when customers see that you are using a German calling card, they will feel that you are closer and more familiar with their culture and language. This can increase trust and communication efficiency between your customers and you, as well as increase customer satisfaction and loyalty.

To summarize, using foreign calling cards can improve your customers' trust and comfort with your e-commerce business. This can help you better meet your customers' needs and increase their satisfaction